Refunds and Cancellations
How paying works
- Every new account gets a free trial: some free chat time each day for its first days, at the level shown in the app; unused free time doesn’t carry over. After that, chats are timed and paid per minute from your AstroMargdarshak wallet, at the price shown in the app before you start.
- You add money to the wallet in advance. On the website payments are processed by Razorpay; in the Android and iPhone apps, by Google Play or the App Store.
- Each chat minute is paid when it starts. A chat ends when you tap End chat, or a short time after your last message. You are never charged more than your wallet holds.
- The wallet can only be used for chats in AstroMargdarshak. It can't be transferred to someone else or withdrawn as cash.
Cancelling
There is no subscription to cancel: nothing is charged unless you start a chat. You can end a chat at any time; minutes that already started are not refunded.
Refunds
- Money taken but not added to your wallet (for example a failed or duplicate payment): it is added to your wallet or refunded to the original payment method. Refunds to the original method take 5–7 working days to reach you, depending on your bank.
- A chat that didn't work because of a problem on our side: we add the minutes back to your wallet.
- Money added to the wallet is otherwise not refundable once added, except where the law requires it.
- Before deleting your account: if you still have money you added and haven’t used, you can ask us to refund it (the app offers to email us when you delete); approved refunds go back to the original payment method. Free minutes and gifts aren’t refundable. Once the account is deleted, its balance can’t be recovered.
- Purchases made in the Android or iPhone app are refunded through Google Play or the App Store, under their refund policies.
How to ask
Write to ag2dg.info@gmail.com from the email on your account (or with the phone number you sign in with), with the date, amount and payment ID if you have it. We reply within 3 working days.